Zipline Zenith receives a large number of customer queries regarding their zipline tours. Managing these queries and providing timely responses was a challenge. With Deskhero, they were able to automate this process and improve their response times.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution of customer queries and a more efficient use of the support team's time.
Furthermore, the comprehensive search bar and REST API provided by Deskhero have made it easier for Zipline Zenith to integrate their existing systems with the platform. This seamless integration has further improved the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have transformed the way Zipline Zenith manages its customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It leverages data from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Outdoor Activities and Ziplining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
