Outdoor Odyssey offers a wide range of outdoor activities, each with its own set of rules, safety measures, and equipment requirements. Providing customers with accurate and comprehensive information about these activities was a challenge. With Deskhero, they were able to create a robust knowledge base that addresses all customer queries.
Deskhero's AI capabilities generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This has allowed Outdoor Odyssey to create a comprehensive knowledge base without having to manually input all the information.
The AI also uses OpenAI Embeddings to enhance the search results within the knowledge base. This makes it easier for customers to find the information they are looking for, reducing the number of queries directed at the support team.
Additionally, the AI generates suggested replies based on the knowledge base, further reducing the workload of the support team. This has resulted in faster response times and higher customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved the quality and usefulness of Outdoor Odyssey's knowledge base, resulting in a more efficient customer support service.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. This allows you to create a comprehensive knowledge base without having to manually input all the information.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance the search results within the knowledge base. It leverages data from the knowledge base to provide more relevant and accurate search results.
Can Deskhero's AI generate suggested replies based on the knowledge base?
Yes, Deskhero's AI can generate suggested replies based on the information in the knowledge base. This can significantly reduce the workload of your support team and improve response times.
* This article provides an example of how a fictive company in the Outdoor Activities and Ziplining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
