Mountain Peak Adventures receives numerous customer inquiries daily, ranging from booking tours to equipment rental queries. The company uses Deskhero's ticket management feature to organize these inquiries effectively. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The company also leverages Deskhero's AI-powered search bar, which enhances the search results by using OpenAI embeddings from various sources. This feature has significantly reduced the time taken to find relevant information, thereby speeding up the response time to customer queries.
Mountain Peak Adventures has created a comprehensive knowledge base using Deskhero. The platform's ability to generate articles from Word, PowerPoint, and PDF files has made this process efficient and straightforward. The AI capabilities further enhance the knowledge base by finding relevant content from the uploaded files and scraped website data.
With the help of Deskhero's custom email domains and user groups features, Mountain Peak Adventures has been able to categorize their customer support team based on expertise areas. This has led to more efficient handling of customer queries and improved overall customer satisfaction.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals. This helps in providing accurate and quick responses to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings from various sources to enhance the search results. It helps in quickly finding relevant information, thereby speeding up the response time to customer queries.
How is the knowledge base created and enhanced using Deskhero?
The knowledge base can be created by generating articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero further enhance the knowledge base by finding relevant content from the uploaded files and scraped website data.
* This article provides an example of how a fictive company in the Outdoor activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
