Oceanic Diving Co. receives a variety of customer queries, from booking diving experiences to inquiries about diving training courses. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. The advanced AI capabilities of Deskhero provide suggested replies based on previous tickets, knowledge base articles, and uploaded training manuals, improving the speed and accuracy of responses.
The company also uses Deskhero's AI-powered search bar, which enhances the search results by using OpenAI embeddings from various sources. This feature has significantly improved the efficiency of finding relevant information, leading to quicker response times.
Oceanic Diving Co. has built an extensive knowledge base using Deskhero. The platform's ability to generate articles from Word, PowerPoint, and PDF files has simplified this process. The AI capabilities further enrich the knowledge base by finding relevant content from the uploaded files and scraped website data.
By utilizing Deskhero's custom email domains and user groups features, Oceanic Diving Co. has effectively categorized their helpdesk team based on areas of expertise. This has resulted in more efficient handling of customer queries and increased customer satisfaction.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth flow of data and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve the helpdesk services?
Deskhero's AI capabilities provide suggested replies based on previous tickets, knowledge base articles, and uploaded training manuals. This improves the speed and accuracy of responses to customer queries.
How does the AI-powered search bar enhance the search results?
The AI-powered search bar uses OpenAI embeddings from various sources to enhance the search results. This improves the efficiency of finding relevant information, leading to quicker response times.
How is the knowledge base enriched using Deskhero?
The knowledge base can be built by generating articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero further enrich the knowledge base by finding relevant content from the uploaded files and scraped website data.
* This article provides an example of how a fictive company in the Outdoor activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
