Skydive Supreme receives many questions from customers about skydiving safety, equipment, procedures, and bookings. They use Deskhero's advanced AI capabilities to create a comprehensive knowledge base that customers can refer to for common queries.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like safety manuals and booking procedures, and scraped website data to find relevant content. It then generates knowledge base articles from this content.
Skydive Supreme also uses Deskhero's AI to suggest replies to customer inquiries. The AI finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies. This has improved their response time and accuracy.
The kanban board feature of Deskhero allows Skydive Supreme to visualize their ticket workflow. This has improved their ticket management and resolution process.
Deskhero's website scraping feature has enabled Skydive Supreme to keep their knowledge base up-to-date with the latest information from their website. This has ensured that customers always have access to the most current information.
How does Deskhero's AI create a knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then generates knowledge base articles from this content.
Can Deskhero visualize the ticket workflow?
Yes, Deskhero's kanban board feature allows you to visualize your ticket workflow.
Can Deskhero keep the knowledge base up-to-date with the latest information from our website?
Yes, Deskhero's website scraping feature allows you to keep your knowledge base up-to-date with the latest information from your website.
* This article provides an example of how a fictive company in the Outdoor Adventure Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
