Peak Adventures receives numerous inquiries daily about their tours, safety measures, equipment, and booking procedures. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
When a customer sends an inquiry, the AI suggests replies based on the relevant content found. This significantly reduces the time taken to respond to customers and ensures that the responses are accurate and consistent. The AI also enhances search results, making it easier for the support team to find information quickly.
Peak Adventures also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has made it easy for them to create a comprehensive knowledge base that customers can refer to for common queries.
The custom fields and structured data lists features of Deskhero allow Peak Adventures to categorize and prioritize tickets effectively. This has improved their response time and customer satisfaction rate.
Deskhero's REST API has enabled Peak Adventures to integrate the platform with their existing systems seamlessly. This has resulted in a unified and efficient customer support process.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero generate knowledge base articles from any type of file?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Outdoor Adventure Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
