River Rush Rafting receives a high volume of customer inquiries and bookings daily. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and suggest replies.
The AI-enhanced search results make it easy for the support team to find information quickly, improving their response time. The suggested replies ensure that the responses are accurate and consistent, enhancing customer satisfaction.
River Rush Rafting also uses Deskhero's AI to generate knowledge base articles from their safety manuals, tour descriptions, and booking procedures. This has created a comprehensive knowledge base that customers can refer to for common queries.
The user groups feature of Deskhero allows River Rush Rafting to assign tickets to the right team members, ensuring that the tickets are handled by the most qualified person. This has improved their ticket resolution time and quality.
Deskhero's custom email domains feature has enabled River Rush Rafting to maintain their brand identity in their communication with customers. This has enhanced their professional image and customer trust.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and suggest replies. This improves the response time and accuracy.
Can Deskhero assign tickets to specific team members?
Yes, Deskhero's user groups feature allows tickets to be assigned to specific team members.
Can Deskhero maintain our brand identity in our communication with customers?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in your communication with customers.
* This article provides an example of how a fictive company in the Outdoor Adventure Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
