Skyline Billboards receives numerous customer inquiries daily, ranging from pricing queries to technical issues with their digital billboards. With Deskhero's advanced AI capabilities, Skyline Billboards can efficiently manage these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and generate suggested replies.
The AI-powered search bar in Deskhero has significantly improved the efficiency of Skyline's customer support team. By inputting a few keywords, the AI quickly pulls up relevant information from the knowledge base, previous tickets, and other resources. This feature has drastically reduced the time spent searching for information, allowing the team to respond to customer inquiries faster.
Deskhero's AI also helps Skyline Billboards proactively address common customer issues. By analyzing trends in the ticket data, the AI can identify recurring problems and suggest solutions before they escalate. This proactive approach has led to a decrease in repeat tickets and an increase in customer satisfaction.
With Deskhero's custom fields and structured data lists, Skyline Billboards can categorize and prioritize tickets based on their urgency and complexity. This feature, combined with the AI's ability to suggest responses, has significantly reduced the time it takes to resolve tickets.
Lastly, Deskhero's REST API allows Skyline Billboards to integrate the platform with their existing systems, ensuring a seamless workflow. The API also enables the AI to access more data, enhancing its ability to provide relevant suggestions and improve search results.
How does the AI suggest responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
When you input keywords into the search bar, the AI uses OpenAI Embeddings to quickly pull up relevant information from the knowledge base, previous tickets, and other resources.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Outdoor Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
