FitOutdoors was struggling with managing the influx of customer queries and complaints. The manual process was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management and leverage AI to generate suggested replies. This significantly reduced response times and improved customer satisfaction.
The AI capabilities of Deskhero also helped FitOutdoors to create a dynamic knowledge base. The AI analyzed previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate relevant content. This made it easier for customers to find solutions to their problems without having to contact customer support.
Deskhero's website scraping feature allowed FitOutdoors to keep their knowledge base updated with the latest information from their website. This ensured that customers always had access to the most recent and accurate information.
Using the comprehensive search bar powered by AI, customers could easily find answers to their queries. The AI used OpenAI Embeddings to enhance search results, making them more relevant and useful.
Finally, the REST API provided by Deskhero enabled FitOutdoors to integrate the platform with their existing systems. This seamless integration made it easier for them to manage customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automates the process and significantly reduces response times.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to pull the latest information from your website and update the knowledge base accordingly.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to make search results more relevant and useful. It analyzes the context of the search query and provides the most suitable results.
* This article provides an example of how a fictive company in the Outdoor fitness centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
