OpenAirGym was facing challenges in handling the growing volume of customer queries and complaints. They needed a solution that could automate the process and improve efficiency. With Deskhero, they were able to automate ticket management and use AI to generate suggested replies, significantly reducing response times.
The AI capabilities of Deskhero also helped OpenAirGym to build a robust knowledge base. The AI analyzed previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate relevant content. This self-service option empowered customers to find solutions to their problems without needing to contact customer support.
Deskhero's website scraping feature allowed OpenAirGym to keep their knowledge base updated with the latest information from their website. This ensured that customers always had access to the most recent and accurate information.
Customers could easily find answers to their queries using the comprehensive search bar powered by AI. The AI used OpenAI Embeddings to enhance search results, making them more relevant and useful.
Finally, the REST API provided by Deskhero enabled OpenAirGym to integrate the platform with their existing systems. This seamless integration made it easier for them to manage customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automates the process and significantly reduces response times.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to pull the latest information from your website and update the knowledge base accordingly.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to make search results more relevant and useful. It analyzes the context of the search query and provides the most suitable results.
* This article provides an example of how a fictive company in the Outdoor fitness centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
