Peak Adventure Rentals, a leading outdoor gear and equipment rental company, was struggling with an increasing volume of customer inquiries and complaints. The company needed a solution that could help them manage these inquiries efficiently and provide quick and accurate responses.
Using Deskhero's advanced AI capabilities, Peak Adventure Rentals was able to automate many of their customer support processes. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer inquiries.
Deskhero's comprehensive search bar also proved to be a game-changer for the company. The AI-enhanced search results helped the customer support team find relevant information quickly and efficiently, further improving their response times.
The company also utilized Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This helped them manage their workflow more effectively and ensure that critical issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Peak Adventure Rentals' customer support services, resulting in higher customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This automation significantly reduces the time taken to respond to customer inquiries.
How does the AI-enhanced search function work?
The search function uses AI to enhance search results, making it easier and quicker for the customer support team to find relevant information.
Can Deskhero's AI capabilities prioritize customer inquiries?
Yes, Deskhero's custom fields and structured data lists can be used to categorize and prioritize customer inquiries, helping to manage workflow more effectively.
* This article provides an example of how a fictive company in the Outdoor Gear & Equipment Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
