Outdoor Gear Express, a popular outdoor gear and equipment rental company, was looking for a way to improve their helpdesk services. They needed a solution that could handle a high volume of customer inquiries and provide quick, accurate responses.
With Deskhero's advanced AI capabilities, Outdoor Gear Express was able to automate many of their helpdesk processes. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This greatly reduced the time taken to respond to customer inquiries and improved the accuracy of the responses.
The company also utilized Deskhero's comprehensive search bar, which uses AI to enhance search results. This made it easier for the helpdesk team to find relevant information quickly, further improving their efficiency.
Outdoor Gear Express also took advantage of Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This helped them manage their workflow more effectively and ensure that critical issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of Outdoor Gear Express's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This helps ensure that the responses are accurate and relevant to the customer's inquiry.
How does the AI-enhanced search function improve efficiency?
The AI-enhanced search function makes it easier and quicker for the helpdesk team to find relevant information, improving their efficiency.
Can Deskhero's AI capabilities help manage workflow?
Yes, Deskhero's custom fields and structured data lists can be used to categorize and prioritize customer inquiries, helping to manage workflow more effectively.
* This article provides an example of how a fictive company in the Outdoor Gear & Equipment Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
