Trailblazer Rentals, a renowned outdoor gear and equipment rental company, was facing challenges in managing a high volume of customer inquiries. They needed a solution that could help them handle these inquiries efficiently and provide quick, accurate responses.
By implementing Deskhero's advanced AI capabilities, Trailblazer Rentals was able to automate many of their customer support processes. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only reduced the time taken to respond to customer inquiries but also improved the accuracy of the responses.
Deskhero's comprehensive search bar, which uses AI to enhance search results, also proved to be a valuable tool for the company. It made it easier for the customer support team to find relevant information quickly, further improving their efficiency.
Trailblazer Rentals also utilized Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This helped them manage their workflow more effectively and ensure that critical issues were addressed promptly.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Trailblazer Rentals' customer support services, resulting in higher customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This automation significantly reduces the time taken to respond to customer inquiries.
How does the AI-enhanced search function work?
The search function uses AI to enhance search results, making it easier and quicker for the customer support team to find relevant information.
Can Deskhero's AI capabilities prioritize customer inquiries?
Yes, Deskhero's custom fields and structured data lists can be used to categorize and prioritize customer inquiries, helping to manage workflow more effectively.
* This article provides an example of how a fictive company in the Outdoor Gear & Equipment Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
