Wilderness Survival School receives numerous inquiries every day regarding their courses, instructors, and survival techniques. To manage these efficiently, they implemented Deskhero. The platform's structured data lists and ticket management system have made it easy for them to organize and respond to these inquiries promptly.
Deskhero's AI capabilities have been a game-changer for the school. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI generates suggested replies to common queries. This has significantly reduced the time spent on each ticket and improved their overall response efficiency.
The school also uses Deskhero's knowledge base feature to provide self-service options for customers. They upload their course materials and survival guides, and the AI generates relevant articles. This has led to a decrease in the number of repetitive queries, allowing the support team to focus on more complex issues.
Furthermore, the school uses Deskhero's website scraping feature to keep their knowledge base updated with the latest survival tips and techniques from relevant websites. This ensures that their customers always have access to the most current and accurate information.
Lastly, the school uses Deskhero's custom email domains feature to maintain a professional image and build trust with their customers. This has improved their customer satisfaction rates and helped them establish a strong brand identity.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance search results, making it easier for customers to find the information they need.
How does the website scraping feature work?
Deskhero's website scraping feature automatically extracts information from relevant websites and adds it to your knowledge base. This ensures that your customers always have access to the most current and accurate information.
What is the benefit of using custom email domains?
Custom email domains allow you to maintain a professional image and build trust with your customers. This can improve customer satisfaction and help you establish a strong brand identity.
* This article provides an example of how a fictive company in the Outdoor Recreation Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
