Mountain Climbing Institute receives a high volume of inquiries every day from aspiring climbers, experienced mountaineers, and partners. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's kanban board and ticket management system have enabled them to track and respond to tickets effectively, improving their customer service quality.
The Institute also uses Deskhero's AI capabilities to generate suggested replies to common queries. By analyzing previous tickets and knowledge base articles, the AI can provide accurate and helpful responses, freeing up time for the support team to handle more complex issues.
Deskhero's knowledge base feature has been instrumental in providing self-service options for customers. The Institute uploads their course manuals and safety guidelines, which the AI uses to generate relevant articles. This feature has reduced the number of repetitive queries, allowing the support team to focus on more critical tasks.
Additionally, the Institute uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant mountain climbing websites. This ensures that their customers always have access to the most current and accurate information.
Finally, the Institute uses Deskhero's REST API to integrate their existing systems with the platform. This has streamlined their operations and improved their overall efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base feature work?
You can upload files like policies, manuals, and presentations to Deskhero. The platform's AI will analyze these documents and generate relevant knowledge base articles.
What is the benefit of using Deskhero's REST API?
Deskhero's REST API allows you to integrate your existing systems with the platform. This can streamline your operations and improve your overall efficiency.
* This article provides an example of how a fictive company in the Outdoor Recreation Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
