Oceanic Outfitters uses Deskhero's user groups feature to segment their customers based on their preferences and needs. The AI capabilities of Deskhero help them to provide personalized service to each of these user groups.
The AI-powered knowledge base of Deskhero allows Oceanic Outfitters to create and manage a comprehensive repository of information. The AI uses OpenAI Embeddings from this knowledge base, previous tickets, and uploaded files to suggest replies to customer queries.
Oceanic Outfitters also uses the website scraping feature of Deskhero to gather relevant information from their website. The AI uses this data to enhance the search results and provide accurate responses to customer queries.
Deskhero's custom email domains feature allows Oceanic Outfitters to maintain a professional image in their customer communications. The AI helps in managing these communications efficiently and effectively.
Finally, the kanban board feature of Deskhero provides a visual representation of the customer support workflow. The AI capabilities of Deskhero help in managing this workflow and ensuring that all customer queries are handled in a timely manner.
How does Deskhero's AI provide personalized service?
Deskhero's AI uses the user groups feature to segment customers based on their preferences and needs. It then uses this information to provide personalized service to each user group.
How does Deskhero's AI enhance the knowledge base?
The AI-powered knowledge base of Deskhero uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to suggest replies to customer queries. This not only enhances the knowledge base but also ensures accurate and consistent responses.
What is the role of Deskhero's AI in managing customer communications?
Deskhero's AI helps in managing customer communications by using the custom email domains feature to maintain a professional image. It also ensures efficient and effective management of these communications.
* This article provides an example of how a fictive company in the Outfitting and Guiding Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
