Alpine Adventures is known for its high-quality customer service. They use Deskhero's ticket management feature to handle all customer inquiries, complaints, and feedback. The AI capabilities of Deskhero help them to categorize and prioritize these tickets based on urgency and importance.
With the help of Deskhero's AI, Alpine Adventures can generate suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This not only saves time but also ensures that the responses are accurate and consistent.
The AI-powered comprehensive search bar allows the customer support team to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This helps them to provide quick and accurate responses to customer queries.
Alpine Adventures also uses the custom fields feature of Deskhero to capture specific information about their customers. This data is then used by the AI to provide personalized customer service.
Finally, the REST API of Deskhero allows Alpine Adventures to integrate their customer support system with other business applications. This ensures a seamless flow of information and improves the overall efficiency of their business operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in categorizing and prioritizing tickets based on urgency and importance. It also suggests replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's AI improve the search functionality?
The AI-powered comprehensive search bar allows users to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This helps in providing quick and accurate responses to customer queries.
What is the role of Deskhero's REST API?
The REST API of Deskhero allows businesses to integrate their customer support system with other business applications. This ensures a seamless flow of information and improves the overall efficiency of business operations.
* This article provides an example of how a fictive company in the Outfitting and Guiding Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
