Safari Seekers uses Deskhero's structured data lists feature to organize their customer data. The AI capabilities of Deskhero help them to manage this data efficiently and use it to provide personalized service.
The AI-powered ticket management feature of Deskhero allows Safari Seekers to handle all customer inquiries, complaints, and feedback. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to these tickets.
Safari Seekers also uses the custom fields feature of Deskhero to capture specific information about their customers. The AI uses this data to provide personalized and accurate responses to customer queries.
The AI-powered comprehensive search bar of Deskhero allows the helpdesk team to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This helps them to provide quick and accurate responses to customer queries.
Finally, the REST API of Deskhero allows Safari Seekers to integrate their helpdesk system with other business applications. This ensures a seamless flow of information and improves the overall efficiency of their helpdesk services.
How does Deskhero's AI help in managing customer data?
Deskhero's AI uses the structured data lists feature to organize customer data. It manages this data efficiently and uses it to provide personalized service.
How does Deskhero's AI improve the ticket management process?
The AI-powered ticket management feature of Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only improves the ticket management process but also ensures accurate and consistent responses.
What is the role of Deskhero's REST API?
The REST API of Deskhero allows businesses to integrate their helpdesk system with other business applications. This ensures a seamless flow of information and improves the overall efficiency of helpdesk services.
* This article provides an example of how a fictive company in the Outfitting and Guiding Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
