Previously, MetroHealth Outpatient Center struggled with managing a large volume of patient inquiries regarding appointments, medical reports, and general health concerns. The manual process was time-consuming and often led to delayed responses.
With the implementation of Deskhero, MetroHealth has been able to automate their helpdesk services. The platform's advanced AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered response suggestions have significantly reduced the time taken to respond to patient queries. The AI also learns from each interaction, improving the accuracy and relevance of its suggestions over time.
Additionally, Deskhero's comprehensive search bar has made it easier for the support staff to find relevant information quickly. The AI-enhanced search results ensure that the most relevant and helpful information is presented first.
Overall, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of MetroHealth's customer support services, leading to increased patient satisfaction.
How does Deskhero's AI generate response suggestions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How does Deskhero improve the search process?
Deskhero's comprehensive search bar, enhanced by AI, provides more relevant and accurate search results, making it easier for support staff to find the information they need.
How has Deskhero improved MetroHealth's customer support services?
Deskhero has automated MetroHealth's helpdesk services, reducing response times and improving the accuracy of responses. This has led to increased efficiency and patient satisfaction.
* This article provides an example of how a fictive company in the Outpatient/ambulatory care centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
