UrbanCare Clinics, a network of outpatient care centers, faced challenges in managing patient inquiries across their various locations. The manual process was cumbersome and often resulted in delayed or inconsistent responses.
By implementing Deskhero, UrbanCare has been able to centralize and automate their patient support services. The platform's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered response suggestions have drastically reduced the time taken to respond to patient queries. The AI also learns from each interaction, enhancing the quality of its suggestions over time.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has made it easier for the support staff to find relevant information quickly. The AI-enhanced search results ensure that the most relevant and helpful information is presented first.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and consistency of UrbanCare's patient support services, leading to improved patient experience across all their locations.
How does Deskhero's AI generate response suggestions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How does Deskhero improve the search process?
Deskhero's comprehensive search bar, enhanced by AI, provides more relevant and accurate search results, making it easier for support staff to find the information they need.
How has Deskhero improved UrbanCare's patient support services?
Deskhero has centralized and automated UrbanCare's patient support services, reducing response times and improving the consistency of responses. This has led to improved efficiency and patient experience across all their locations.
* This article provides an example of how a fictive company in the Outpatient/ambulatory care centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
