VitalCare Outpatient Clinics has a wide range of patient services and procedures. They use Deskhero's AI capabilities to generate knowledge base articles from their service manuals and procedural guides, providing a rich resource for their support staff.
Managing patient inquiries and support tickets was a daunting task for VitalCare. With Deskhero's ticket management system and AI capabilities, they were able to streamline this process, resulting in faster response times and higher patient satisfaction.
Deskhero's AI-powered suggested replies have been a game-changer for VitalCare. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the support staff can now respond to patient queries more accurately and promptly.
VitalCare also uses Deskhero's website scraping feature to gather the latest health and wellness information. The AI capabilities filter out the most relevant data, which is then added to the knowledge base, ensuring that the support staff is always up-to-date.
Lastly, the AI-enhanced comprehensive search bar has made finding the right information a breeze for the support staff. This has not only improved their efficiency but also enhanced the patient experience.
How does Deskhero's AI help in managing patient inquiries?
Deskhero uses AI to categorize and manage patient inquiries based on their urgency and relevance. It also suggests replies based on previous tickets and knowledge base articles, helping support staff to respond more accurately and promptly.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest health and wellness information. The AI capabilities filter out the most relevant data, which is then added to the knowledge base.
How does Deskhero improve the efficiency of the search function?
Deskhero's comprehensive search bar is powered by AI, which makes searching for information faster and more accurate. It uses OpenAI embeddings from previous tickets and knowledge base articles to provide the most relevant search results.
* This article provides an example of how a fictive company in the Outpatient Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
