LifeLine Outpatient Therapy has a wealth of therapy guidelines, patient care instructions, and procedural manuals. They use Deskhero's AI capabilities to generate knowledge base articles from these resources, providing a comprehensive resource for their support staff.
With the volume of patient queries and support tickets, managing and prioritizing them was a challenge for LifeLine. Deskhero's ticket management and AI capabilities helped LifeLine to manage tickets more efficiently, reducing response times and improving patient satisfaction.
The AI capabilities of Deskhero also shine in suggesting replies to patient queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides suggested replies, enabling the support staff to respond more accurately and swiftly.
LifeLine also utilizes Deskhero's website scraping feature to stay updated with the latest therapy research and guidelines. The AI capabilities of Deskhero help in filtering out the most relevant information, which is then added to the knowledge base, keeping the support staff informed and updated.
Finally, the AI-powered comprehensive search bar has made it easier for the support staff to find the right information at the right time. This has not only improved the efficiency of the support staff but also increased patient satisfaction.
How does Deskhero's AI help in managing support tickets?
Deskhero uses AI to categorize, prioritize, and manage support tickets based on their urgency and relevance. It also suggests replies based on previous tickets, knowledge base articles, and uploaded files, helping support staff to respond more accurately and swiftly.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest therapy research and guidelines. The AI capabilities filter out the most relevant information, which is then added to the knowledge base.
How does Deskhero improve the efficiency of the search function?
Deskhero's comprehensive search bar is powered by AI, which makes searching for information faster and more accurate. It uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
* This article provides an example of how a fictive company in the Outpatient Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
