HealthFirst Outpatient Services has a vast knowledge base of medical information, patient care guidelines, and procedural manuals. The company uses Deskhero's AI capabilities to generate articles from these resources, making it easier for support staff to access relevant information quickly.
With the volume of patient queries and support tickets, managing and prioritizing them was a challenge. Deskhero's ticket management and kanban board features, coupled with AI, helped HealthFirst to categorize, prioritize, and manage tickets more efficiently, reducing response times significantly.
The AI capabilities of Deskhero also shine in suggesting replies to patient queries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides suggested replies, enabling the support staff to respond more accurately and swiftly.
HealthFirst also utilizes Deskhero's website scraping feature to stay updated with the latest medical news and research. The AI capabilities of Deskhero help in filtering out the most relevant information, which is then added to the knowledge base, keeping the support staff informed and updated.
Finally, the comprehensive search bar powered by AI has made it easier for the support staff to find the right information at the right time. This has not only improved the efficiency of the support staff but also increased patient satisfaction.
How does Deskhero's AI help in managing support tickets?
Deskhero uses AI to categorize, prioritize, and manage support tickets based on their urgency and relevance. It also suggests replies based on previous tickets, knowledge base articles, and uploaded files, helping support staff to respond more accurately and swiftly.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest medical news and research. The AI capabilities filter out the most relevant information, which is then added to the knowledge base.
How does Deskhero improve the efficiency of the search function?
Deskhero's comprehensive search bar is powered by AI, which makes searching for information faster and more accurate. It uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
* This article provides an example of how a fictive company in the Outpatient Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
