WellnessPlus Therapy Centers, a provider of outpatient therapy services, was struggling with managing patient inquiries and scheduling therapy sessions. The manual process was inefficient and often led to delays. To address this, they implemented Deskhero, a SaaS platform designed for customer support and helpdesk services.
With Deskhero's ticket management system, WellnessPlus was able to streamline the process of handling patient inquiries and scheduling sessions. The system automatically categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly. The kanban board provides a visual overview of all ongoing issues, making it easier for the team to track progress and manage workload.
WellnessPlus also leveraged Deskhero's advanced AI capabilities to enhance their service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time spent on responding to common inquiries, allowing the team to focus on more complex issues.
The AI-enhanced search bar proved to be a valuable tool for both staff and patients. It uses the same AI technology to deliver accurate search results, making it easier for users to find relevant information. For instance, patients can quickly find details about therapy procedures, while staff can access specific patient records or policy documents.
Overall, the implementation of Deskhero has greatly improved the efficiency of WellnessPlus's patient support services. The AI capabilities not only expedited response times but also improved the accuracy of information provided.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
Can the AI prioritize tickets?
Yes, Deskhero's ticket management system can categorize and prioritize tickets based on predefined criteria. This ensures that urgent matters are addressed promptly.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to deliver accurate search results. It analyzes the user's query and retrieves relevant information from the knowledge base, past tickets, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Outpatient Medical Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
