PrimeCare Clinics, a network of outpatient clinics, was looking for a solution to improve their patient support services. They wanted to provide quick and accurate responses to patient inquiries, manage appointments efficiently, and maintain an organized database of patient records. To achieve this, they implemented Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's ticket management system enabled PrimeCare to handle patient inquiries in a structured and efficient manner. The system automatically creates tickets for each inquiry and categorizes them based on their nature and urgency. This allows the team to prioritize tasks and ensure timely responses.
PrimeCare also utilized Deskhero's advanced AI capabilities to enhance their services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to common inquiries and improved the consistency of responses.
The AI-enhanced search bar has also been a valuable addition to PrimeCare's services. It provides accurate search results, making it easier for patients to find relevant information. For instance, patients can easily find details about clinic timings, appointment procedures, and health services offered.
Overall, PrimeCare has seen a significant improvement in their patient support services since implementing Deskhero. The platform's AI capabilities have not only improved efficiency but also enhanced the patient experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
Can Deskhero handle appointment scheduling?
Yes, Deskhero's ticket management system can be used to manage appointment scheduling. The system can create and categorize tickets for appointment requests, allowing the team to track and manage them efficiently.
How does the AI-enhanced search bar improve patient experience?
The AI-enhanced search bar provides accurate search results, making it easier for patients to find relevant information. This reduces the need for patients to contact the clinic for common inquiries, thus improving their overall experience.
* This article provides an example of how a fictive company in the Outpatient Medical Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
