Harmony Health Services has a comprehensive knowledge base that includes articles, policies, manuals, and presentations. Managing this vast amount of information was a challenge until they started using Deskhero. With Deskhero's AI capabilities, the company can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and maintain their knowledge base.
Deskhero's AI also enhances the company's search capabilities. By leveraging OpenAI embeddings from the knowledge base and previous tickets, the AI provides more relevant search results. This enables the support team to quickly find the information they need to assist patients.
Additionally, Harmony Health Services uses Deskhero's website scraping feature to scrape data from their website and use it to enhance the knowledge base. This has proven particularly useful for keeping the knowledge base up-to-date with the latest information about the company's services and procedures.
The company also uses Deskhero's custom fields and user groups features to categorize knowledge base articles and assign them to the appropriate categories. This makes it easier for both the support team and patients to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled Harmony Health Services to improve their knowledge base management and provide better support to their patients.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and maintain the knowledge base. It also uses OpenAI embeddings to provide more relevant search results, making it easier to find information in the knowledge base.
How does Deskhero use website scraping to enhance the knowledge base?
Deskhero's AI can scrape data from your website and use it to enhance the knowledge base. This can be particularly useful for keeping the knowledge base up-to-date with the latest information about your services and procedures.
How does Deskhero categorize knowledge base articles?
Deskhero uses custom fields and user groups features to categorize knowledge base articles and assign them to the appropriate categories. This makes it easier for both the support team and patients to find the information they need.
* This article provides an example of how a fictive company in the Outpatient Mental Health Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
