MindEase Clinic receives a high volume of patient inquiries daily, ranging from appointment scheduling to medication queries. With Deskhero, they are able to manage these inquiries efficiently using the ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the clinic's search results. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more relevant search results. This enables the support team to quickly find the information they need to assist patients.
The clinic also utilizes Deskhero's website scraping feature. This allows the AI to scrape data from the clinic's website and use it to further enhance the suggested replies and search results. This feature has proven particularly useful for answering frequently asked questions about the clinic's services and procedures.
Furthermore, the clinic uses Deskhero's custom fields and user groups features to categorize inquiries and assign them to the appropriate team members. This ensures that each inquiry is handled by the most qualified person, improving the quality of support provided to patients.
Overall, Deskhero's advanced AI capabilities have enabled MindEase Clinic to provide faster, more efficient support to their patients.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes this data to understand the context and provide the most relevant response.
How does Deskhero enhance search results?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files. It uses this data to provide more relevant search results, making it easier for the support team to find the information they need.
How does Deskhero use website scraping?
Deskhero's AI can scrape data from your website and use it to enhance suggested replies and search results. This can be particularly useful for answering frequently asked questions about your services and procedures.
* This article provides an example of how a fictive company in the Outpatient Mental Health Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
