PharmaDirect deals with a wide range of products, making customer support a challenging task. With Deskhero, they can leverage advanced AI capabilities to handle customer inquiries more efficiently.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time spent on each ticket.
The AI also enhances the search results in the comprehensive search bar, making it easier for the support team to find the information they need. This has led to faster response times and improved customer satisfaction.
PharmaDirect also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate ticket management and other tasks, further improving their operational efficiency.
With Deskhero, PharmaDirect has been able to transform their customer support operations, providing high-quality service while reducing their operational costs.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources and generate suggested replies. This reduces the time spent on each ticket, improving the team's efficiency.
How does the comprehensive search bar work?
The search bar is powered by AI, which enhances the search results based on the context of the query. This makes it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, automating tasks and creating a seamless workflow.
* This article provides an example of how a fictive company in the Over-the-counter Medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
