MediQuick has a vast product portfolio, making it challenging for their support team to handle all customer inquiries effectively. With Deskhero's advanced AI capabilities, they can now quickly find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
Deskhero's AI leverages OpenAI Embeddings to generate suggested replies, significantly reducing the time spent on each ticket. This not only improves the efficiency of the support team but also enhances customer satisfaction with faster response times.
The comprehensive search bar powered by AI helps MediQuick's support team to quickly find answers to customer queries. The search results are enhanced by the AI, providing the most relevant information based on the context of the query.
MediQuick also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team. The API allows them to automate ticket management and other tasks, further improving their efficiency.
With Deskhero, MediQuick has transformed their customer support operations, providing high-quality service while reducing their operational costs.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources and generate suggested replies. This reduces the time spent on each ticket, improving the team's efficiency.
How does the comprehensive search bar work?
The search bar is powered by AI, which enhances the search results based on the context of the query. This makes it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, automating tasks and creating a seamless workflow.
* This article provides an example of how a fictive company in the Over-the-counter Medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
