HealthEase has a comprehensive knowledge base, including articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this vast amount of information was a challenge until they started using Deskhero.
Deskhero's AI capabilities allow HealthEase to leverage OpenAI Embeddings from their knowledge base and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly improving the efficiency of their support team.
The AI also enhances the search results in the comprehensive search bar, making it easier for the support team to find the information they need. This has significantly reduced the time spent on each ticket, leading to improved customer satisfaction.
HealthEase also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate ticket management and other tasks, further improving their operational efficiency.
With Deskhero, HealthEase has been able to manage their extensive knowledge base effectively and provide high-quality customer support.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base and other sources. It then generates suggested replies, making it easier for the support team to handle customer inquiries.
How does the AI enhance the search results?
The AI enhances the search results based on the context of the query, providing the most relevant information. This reduces the time spent on each ticket and improves customer satisfaction.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, automating tasks and creating a seamless workflow.
* This article provides an example of how a fictive company in the Over-the-counter Medicines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
