ExpressPackage deals with a high volume of customer inquiries daily. To manage these effectively, they implemented Deskhero. The platform's advanced AI capabilities have optimized their customer support.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This feature has enabled ExpressPackage to quickly generate suggested replies for customer inquiries, significantly reducing their response time.
The AI-powered comprehensive search bar has made it easier for ExpressPackage's support team to find relevant information quickly. This has reduced the time spent on each ticket, increasing the team's efficiency.
ExpressPackage also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations, ensuring seamless data flow and improved efficiency.
Overall, Deskhero's advanced AI capabilities have optimized ExpressPackage's customer support, improving customer satisfaction.
How has Deskhero optimized ExpressPackage's customer support?
Deskhero's AI capabilities have enabled ExpressPackage to quickly generate suggested replies for customer inquiries and find relevant information quickly, optimizing their customer support.
How does ExpressPackage use Deskhero's REST API?
ExpressPackage uses Deskhero's REST API to integrate the platform with their existing systems, streamlining operations and ensuring seamless data flow.
What are the benefits of Deskhero's AI-enhanced search results for ExpressPackage?
The AI-enhanced search results have reduced the time ExpressPackage's support team spends on each ticket, increasing their efficiency.
* This article provides an example of how a fictive company in the Package Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
