SwiftParcel receives thousands of customer inquiries daily, ranging from package tracking, delivery status, to service complaints. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's advanced AI capabilities have significantly improved their customer support efficiency.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has enabled SwiftParcel to quickly find relevant content and generate suggested replies for customer inquiries. As a result, the response time has significantly reduced, improving customer satisfaction.
The comprehensive search bar powered by AI has made it easier for SwiftParcel's support team to find relevant information quickly. The AI-enhanced search results have reduced the time spent on each ticket, allowing the team to handle more customer inquiries.
SwiftParcel also utilizes Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and ensured seamless data flow between different systems.
Overall, Deskhero's advanced AI capabilities have transformed SwiftParcel's customer support, making it more efficient and effective.
How has Deskhero improved SwiftParcel's response time?
Deskhero's AI capabilities allow SwiftParcel to quickly find relevant content and generate suggested replies for customer inquiries, significantly reducing their response time.
How does SwiftParcel use Deskhero's REST API?
SwiftParcel uses Deskhero's REST API to integrate the platform with their existing systems, streamlining operations and ensuring seamless data flow.
How has Deskhero's AI-enhanced search results benefited SwiftParcel?
The AI-enhanced search results have reduced the time SwiftParcel's support team spends on each ticket, allowing them to handle more customer inquiries.
* This article provides an example of how a fictive company in the Package Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
