ParcelPioneer receives thousands of customer inquiries daily, ranging from package tracking to delivery issues. With Deskhero, they can effectively manage these tickets using the Kanban board and user groups features, ensuring that no ticket goes unnoticed.
Deskhero's AI capabilities have been instrumental in improving response times. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time spent by customer support agents on each ticket, allowing them to handle more queries in less time.
The custom fields and structured data lists features have allowed ParcelPioneer to categorize and prioritize tickets based on urgency and type of issue. This has improved their ticket resolution rate and overall customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, enhances search results by finding relevant content from the knowledge base, previous tickets, and even scraped website data. This feature has been particularly useful for new customer support agents who can quickly find information to resolve customer queries.
Finally, the custom email domains feature has given ParcelPioneer a professional edge, making their communication with customers more credible and reliable.
How has Deskhero's AI capabilities improved ParcelPioneer's response times?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time spent by customer support agents on each ticket, allowing them to handle more queries in less time.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It enhances search results by finding relevant content from the knowledge base, previous tickets, and even scraped website data.
What benefits does the custom email domains feature provide?
The custom email domains feature gives a professional edge to the company's communication, making it more credible and reliable for customers.
* This article provides an example of how a fictive company in the Package Logistics and Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
