PackagePathfinder handles a large number of customer inquiries every day. With Deskhero's tickets management and user groups features, they have been able to effectively manage these tickets, ensuring prompt responses to all customer queries.
Deskhero's AI capabilities have played a key role in enhancing the efficiency of PackagePathfinder's customer support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, thereby reducing the time spent by customer support agents on each ticket.
PackagePathfinder has also made use of Deskhero's custom fields and structured data lists features to categorize and prioritize tickets based on their urgency and type of issue. This has led to a substantial improvement in their ticket resolution rate and overall customer satisfaction.
Deskhero's AI-powered comprehensive search bar has proved to be a valuable tool for PackagePathfinder. It finds relevant content from the knowledge base, previous tickets, and even scraped website data, enabling customer support agents to quickly find information to resolve customer queries.
Finally, the custom email domains feature has given PackagePathfinder a professional edge, making their communication with customers more credible and reliable.
How has Deskhero's AI capabilities enhanced the efficiency of PackagePathfinder's customer support services?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent by customer support agents on each ticket, thereby enhancing the efficiency of PackagePathfinder's customer support services.
How does Deskhero's AI-powered comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It enhances search results by finding relevant content from the knowledge base, previous tickets, and even scraped website data. This enables customer support agents to quickly find information to resolve customer queries.
What benefits does the custom email domains feature provide?
The custom email domains feature gives a professional edge to the company's communication, making it more credible and reliable for customers.
* This article provides an example of how a fictive company in the Package Logistics and Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
