ExpressShipment deals with a high volume of customer queries daily. With Deskhero's tickets management feature, they have been able to organize and track all customer queries effectively, ensuring timely responses.
The AI capabilities of Deskhero have been pivotal in improving the efficiency of ExpressShipment's helpdesk services. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero generates suggested replies, reducing the time spent by customer support agents on each ticket.
ExpressShipment has also utilized Deskhero's custom fields and structured data lists features to categorize and prioritize tickets based on their urgency and type of issue. This has resulted in a significant improvement in their ticket resolution rate.
The AI-powered comprehensive search bar of Deskhero has been a game-changer for ExpressShipment. It finds relevant content from the knowledge base, previous tickets, and even scraped website data, enabling customer support agents to quickly find information to resolve customer queries.
Lastly, the custom email domains feature has added a touch of professionalism to ExpressShipment's communication with customers, enhancing their brand image.
How has Deskhero's AI capabilities improved the efficiency of ExpressShipment's helpdesk services?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the time spent by customer support agents on each ticket. This has improved the efficiency of ExpressShipment's helpdesk services.
How does Deskhero's AI-powered comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It enhances search results by finding relevant content from the knowledge base, previous tickets, and even scraped website data. This enables customer support agents to quickly find information to resolve customer queries.
What benefits does the custom email domains feature provide?
The custom email domains feature adds a touch of professionalism to the company's communication with customers, enhancing their brand image.
* This article provides an example of how a fictive company in the Package Logistics and Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
