Tropical Getaways initially struggled with managing the vast amount of customer inquiries and complaints. With Deskhero's ticket management and user groups features, they were able to categorize and prioritize tickets effectively, improving their response time and customer satisfaction.
The company also leveraged Deskhero's custom fields and structured data lists to organize customer information and inquiries. This made it easier for the support team to access relevant information and provide personalized support.
Tropical Getaways utilized Deskhero's advanced AI capabilities to enhance their knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI was able to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's website scraping feature was used to keep their knowledge base up-to-date with the latest information from their own website as well as competitor sites. This allowed them to stay ahead of the competition and provide accurate information to their customers.
Finally, the comprehensive search bar and REST API provided seamless integration with their existing systems, making it easy for the support team to find relevant information quickly.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket and improves the quality of responses.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows you to keep your knowledge base up-to-date with the latest information from your own website as well as competitor sites. This helps you stay ahead of the competition and provide accurate information to your customers.
How does Deskhero integrate with existing systems?
Deskhero provides a comprehensive search bar and a REST API for seamless integration with your existing systems. This makes it easy for your support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Package Tours and Vacation Packages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
