Adventure Tours Inc. was facing challenges in managing the high volume of customer inquiries and complaints. With Deskhero's ticket management system and user groups, they were able to sort and prioritize tickets effectively, leading to improved response times and customer satisfaction.
The company also utilized Deskhero's custom fields and structured data lists to better organize customer information and inquiries. This allowed the support team to access relevant information quickly and provide personalized support.
Adventure Tours Inc. leveraged Deskhero's advanced AI capabilities to enhance their knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the time spent on each ticket.
Using Deskhero's website scraping feature, the company kept their knowledge base updated with the latest information from their own website and competitor sites. This helped them stay competitive and provide accurate information to their customers.
The comprehensive search bar and REST API provided by Deskhero enabled seamless integration with their existing systems, making it easy for the support team to find relevant information quickly.
How does Deskhero's AI capabilities improve helpdesk efficiency?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the time spent on each ticket and improves the quality of responses.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows you to keep your knowledge base updated with the latest information from your own website and competitor sites. This helps you stay competitive and provide accurate information to your customers.
How does Deskhero integrate with existing systems?
Deskhero provides a comprehensive search bar and a REST API for seamless integration with your existing systems. This makes it easy for your support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Package Tours and Vacation Packages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
