PackPro Solutions was struggling with managing an increasing volume of customer queries and complaints. The manual process was time-consuming and prone to errors, leading to customer dissatisfaction and loss of business.
With Deskhero, PackPro Solutions was able to automate their customer support process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar made it easy for the customer support team to find relevant information quickly, reducing response times. The kanban board helped in efficient ticket management, ensuring no customer query was left unanswered.
Deskhero's REST API allowed PackPro Solutions to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The custom fields and structured data lists made it easy to categorize and manage customer queries.
By leveraging Deskhero's advanced AI capabilities, PackPro Solutions was able to enhance their customer support efficiency, reduce response times, and improve customer satisfaction.
How did Deskhero's AI capabilities improve PackPro Solutions' customer support efficiency?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the time taken to respond to customer queries. The AI-powered comprehensive search bar also made it easy to find relevant information quickly.
How did Deskhero help in ticket management?
Deskhero's kanban board feature helped in efficient ticket management, ensuring no customer query was left unanswered. The custom fields and structured data lists also made it easy to categorize and manage customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data flow and improved efficiency.
* This article provides an example of how a fictive company in the Packaging and crating services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
