BoxIt Services was grappling with managing an increasing volume of customer communications. The manual process was slow, leading to delayed responses and customer dissatisfaction.
With Deskhero, BoxIt Services was able to automate their customer communication process. The platform's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar made it easy for the customer support team to find relevant information quickly, reducing response times. The custom email domains feature allowed BoxIt Services to maintain a professional image in their customer communications.
Deskhero's REST API allowed BoxIt Services to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The structured data lists and custom fields made it easy to categorize and manage customer communications.
By leveraging Deskhero's advanced AI capabilities, BoxIt Services was able to streamline their customer communications, improve response times, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve BoxIt Services' customer communication process?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the time taken to respond to customer queries. The AI-powered comprehensive search bar also made it easy to find relevant information quickly.
How did Deskhero help in managing customer communications?
Deskhero's structured data lists and custom fields made it easy to categorize and manage customer communications. The custom email domains feature also allowed BoxIt Services to maintain a professional image in their customer communications.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data flow and improved efficiency.
* This article provides an example of how a fictive company in the Packaging and crating services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
