VeggieLabel Pro deals with a wide range of customer queries and complaints daily. Using Deskhero's advanced AI capabilities, they have been able to categorize and prioritize these tickets effectively, ensuring quick and appropriate responses.
The AI system also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has helped VeggieLabel Pro handle common queries efficiently, allowing their support team to focus on more complex issues.
Deskhero's AI-powered comprehensive search bar has been a game-changer for VeggieLabel Pro. It enables the support team to quickly find relevant content from their vast knowledge base and other resources, speeding up the resolution process.
VeggieLabel Pro has also utilized Deskhero's REST API to integrate the platform with their existing systems. The AI capabilities of Deskhero play a crucial role in this integration, enhancing the overall efficiency of their operations.
In conclusion, Deskhero's advanced AI capabilities have revolutionized VeggieLabel Pro's customer support services, leading to improved customer satisfaction and operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes and prioritizes incoming tickets, ensuring quick and appropriate responses. It also suggests replies based on previous tickets and knowledge base articles, which helps in handling common queries efficiently.
How does the AI-powered search bar work?
The search bar uses AI to find relevant content from the knowledge base, uploaded files, and scraped website data. This helps the support team quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. The AI capabilities of Deskhero can also be utilized in this integration, enhancing the overall efficiency of operations.
* This article provides an example of how a fictive company in the Packaging and Labelling of Fruits and Vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
