FruitWrap Innovations receives numerous customer queries and complaints every day. With Deskhero's advanced AI capabilities, they can effectively sort, categorize, and prioritize these tickets, ensuring each query gets a timely and appropriate response.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has enabled FruitWrap Innovations to handle repetitive queries efficiently, freeing up their support team to deal with more complex issues.
Deskhero's AI-powered comprehensive search bar has been instrumental in helping FruitWrap's support team find relevant content quickly from their knowledge base and other resources. This has significantly sped up their issue resolution process.
FruitWrap Innovations has also used Deskhero's REST API to integrate the platform with their other systems, creating a seamless workflow. The AI capabilities of Deskhero have been crucial in this integration, making the entire process more efficient and streamlined.
In summary, Deskhero's advanced AI capabilities have significantly enhanced FruitWrap Innovations' customer support services, leading to higher customer satisfaction and a more productive support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI sorts, categorizes, and prioritizes incoming tickets, ensuring each query gets a timely and appropriate response. It also suggests replies based on previous tickets and knowledge base articles, which helps in handling repetitive queries efficiently.
How does the AI-powered search bar work?
The search bar uses AI to find relevant content from the knowledge base, uploaded files, and scraped website data. This helps the support team quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. The AI capabilities of Deskhero can also be utilized in this integration, making the entire process more efficient and streamlined.
* This article provides an example of how a fictive company in the Packaging and Labelling of Fruits and Vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
