FreshPack Solutions receives a high volume of customer queries daily, ranging from product inquiries to troubleshooting requests. With Deskhero's advanced AI capabilities, they can quickly sort and categorize these tickets, ensuring that each query is directed to the right department. This has significantly reduced their response time and increased customer satisfaction.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has been instrumental in handling repetitive queries, freeing up the support team's time to focus on more complex issues.
Deskhero's comprehensive search bar, powered by AI, helps FreshPack's support team find relevant content from their knowledge base, uploaded files, and even scraped website data. This has made it much easier for them to find the information they need to resolve customer issues.
Through the REST API, FreshPack has integrated Deskhero with their other systems, creating a seamless workflow. The AI capabilities of Deskhero have also been utilized in this integration, making the entire process more efficient.
Overall, Deskhero's advanced AI capabilities have greatly improved FreshPack's customer support services, resulting in happier customers and a more productive support team.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI sorts and categorizes incoming tickets, directs them to the right department, and even suggests replies based on previous tickets and knowledge base articles. This helps in quicker resolution of queries and improves customer satisfaction.
How does the comprehensive search bar work?
The search bar uses AI to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the support team to find the information they need to resolve customer issues.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. The AI capabilities of Deskhero can also be utilized in this integration, making the entire process more efficient.
* This article provides an example of how a fictive company in the Packaging and Labelling of Fruits and Vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
