WrapStar Packaging receives hundreds of customer queries daily, ranging from product inquiries to technical support. With Deskhero, they can manage these tickets effectively using the platform's structured data lists and custom fields. The AI capabilities of Deskhero help in sorting and prioritizing these tickets based on their urgency and relevance.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI capabilities also enhance WrapStar's knowledge base by generating articles from word, powerpoint, pdf files. This automated process saves time and ensures that the knowledge base is always up-to-date with the latest information.
WrapStar also uses Deskhero's comprehensive search bar powered by AI for quick access to relevant information. The AI-enhanced search results provide precise and accurate information, reducing the time spent on searching for data.
Finally, WrapStar leverages Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows WrapStar to harness the full potential of Deskhero's AI capabilities, resulting in improved efficiency and productivity.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This information is then used to generate suggested replies, helping in quick and effective management of customer tickets.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like word, powerpoint, and pdf. This automated process ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI improve the search functionality?
Deskhero's AI enhances the search functionality by providing precise and accurate search results. It uses OpenAI Embeddings to find relevant content, improving the overall search experience.
* This article provides an example of how a fictive company in the Packaging and Wrapping Prints industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
