PrintPack Solutions deals with a large volume of customer queries and support tickets daily. Using Deskhero's AI capabilities, they can effectively manage these tickets by sorting and prioritizing them based on their importance and urgency.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, thereby reducing the response time and enhancing customer satisfaction.
PrintPack also uses Deskhero's AI to automate the creation of knowledge base articles from word, powerpoint, and pdf files. This not only saves time but also ensures that the knowledge base is consistently updated with the most recent information.
Additionally, PrintPack uses Deskhero's comprehensive AI-powered search bar for quick and accurate access to information. The AI-enhanced search results provide precise information, minimizing the time spent on searching for data.
Lastly, PrintPack integrates Deskhero with its existing systems using the platform's REST API. This integration allows PrintPack to fully utilize Deskhero's AI capabilities, leading to increased efficiency and productivity.
How does Deskhero's AI assist in handling customer tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content for each ticket. This content is then processed to generate suggested replies, assisting in efficient handling of customer tickets.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI automates the creation of knowledge base articles from different file formats. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI improves the search functionality by providing accurate and precise search results. It uses OpenAI Embeddings to find relevant content, enhancing the overall search experience.
* This article provides an example of how a fictive company in the Packaging and Wrapping Prints industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
