PackArt Solutions receives numerous queries regarding their packaging design services. To manage these queries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time significantly.
With Deskhero's comprehensive search bar, customers can easily find answers to their questions. The AI capabilities enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The custom email domains feature allows PackArt Solutions to maintain a professional image while interacting with customers. The AI capabilities also assist in sorting and prioritizing emails based on their urgency and importance.
Deskhero's REST API enables PackArt Solutions to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero without disrupting their workflow.
Finally, the knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data provide a rich source of information for both the support team and the customers. The AI capabilities of Deskhero ensure that the most relevant and useful information is always at their fingertips.
How does Deskhero's AI capabilities improve the efficiency of our customer service?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This reduces the response time significantly. The AI also enhances the search results, making it easier for customers to find the information they need.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This allows you to leverage the advanced AI capabilities of Deskhero without disrupting your workflow.
How does the custom email domains feature help us maintain a professional image?
The custom email domains feature allows you to use your company's domain for all customer interactions. This helps maintain a consistent and professional image for your company.
* This article provides an example of how a fictive company in the Packaging design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
