BoxCraft Creations often deals with complex customer inquiries regarding their bespoke packaging designs. To handle these efficiently, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero sift through previous tickets and knowledge base articles to generate relevant responses, significantly reducing the time taken to address customer queries.
Deskhero's comprehensive search bar allows customers to effortlessly locate answers to their questions. The AI capabilities further refine the search results by utilizing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The custom email domains feature of Deskhero enables BoxCraft Creations to uphold a professional image while engaging with customers. The AI capabilities also aid in categorizing and prioritizing emails based on their urgency and significance.
Deskhero's REST API facilitates BoxCraft Creations to seamlessly integrate the platform with their existing infrastructure. This smooth integration enables them to harness the advanced AI capabilities of Deskhero without causing any disruption to their current workflow.
Lastly, the knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data offer a wealth of information for both the support team and the customers. The AI capabilities of Deskhero ensure that the most pertinent and useful information is always readily available.
How do Deskhero's AI capabilities enhance our customer service efficiency?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate relevant responses to customer inquiries. This significantly reduces the time taken to address customer queries. Additionally, the AI refines search results, making it easier for customers to find the information they need.
Can we integrate Deskhero with our existing infrastructure?
Yes, Deskhero's REST API enables you to seamlessly integrate the platform with your existing infrastructure. This allows you to harness the advanced AI capabilities of Deskhero without causing any disruption to your current workflow.
How does the custom email domains feature help us uphold a professional image?
The custom email domains feature allows you to use your company's domain for all customer interactions. This helps maintain a consistent and professional image for your company.
* This article provides an example of how a fictive company in the Packaging design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
