Boxify Designs receives hundreds of queries and requests daily from clients needing assistance with their packaging designs. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content for each query.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction levels.
Moreover, the comprehensive search bar powered by AI enhances the search results, making it easier for the support team to find relevant information quickly. The AI also generates knowledge base articles from word, powerpoint, pdf files, reducing the manual work needed to create these articles.
Boxify Designs also utilizes Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data transfer and improved efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Boxify Designs' customer support services, leading to increased productivity and improved customer experience.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings to find relevant content related to the customer's query from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies, speeding up the response time.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This reduces the manual work needed to create these articles and ensures they contain relevant and useful information.
* This article provides an example of how a fictive company in the Packaging design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
