WrapMaster Creations receives numerous customer queries and support requests every day. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each customer query.
Through OpenAI's ChatGPT, the AI generates suggested replies based on this content, significantly reducing the company's response times and improving customer satisfaction.
Additionally, WrapMaster Creations uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information, enhancing the efficiency of their support team.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files also reduces the manual work required to create these articles, saving the company time and resources.
By integrating Deskhero's REST API with their existing systems, WrapMaster Creations ensures seamless data transfer and improved overall efficiency. Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of WrapMaster Creations' customer support services.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each customer query from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies, significantly reducing the time taken to respond to customers.
How does the AI-powered search bar enhance the support team's efficiency?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, enabling the support team to find relevant information quickly and easily.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This reduces the manual work required to create these articles and ensures they contain relevant and useful information.
* This article provides an example of how a fictive company in the Packaging design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
