PackArt Solutions handles a large volume of customer queries and support requests on a daily basis. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each customer query.
The AI then processes this content through OpenAI's ChatGPT to generate suggested replies. This has significantly improved the company's response times, leading to higher customer satisfaction rates.
Furthermore, PackArt Solutions utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant information, enhancing the efficiency of their support team.
The company also benefits from the AI's ability to generate knowledge base articles from word, powerpoint, pdf files, reducing the time and effort required to create these manually.
By integrating Deskhero's REST API with their existing systems, PackArt Solutions ensures seamless data transfer and improved overall efficiency. In conclusion, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of PackArt Solutions' helpdesk services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each customer query from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies, significantly reducing the time taken to respond to customers.
How does the AI-powered search bar enhance the support team's efficiency?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, enabling the support team to find relevant information quickly and easily.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This reduces the manual work required to create these articles and ensures they contain relevant and useful information.
* This article provides an example of how a fictive company in the Packaging design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
