CocoaWrap receives a multitude of customer queries daily, from packaging options to order statuses. The company uses Deskhero's structured data lists and custom email domains features to manage these queries effectively.
Despite these features, the volume of tickets often leads to delays in response times. To tackle this, CocoaWrap employs Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing the response time.
CocoaWrap also uses Deskhero's AI to enhance the search results within the platform. When a support agent searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content. This has significantly improved the efficiency of CocoaWrap's customer support services.
Furthermore, CocoaWrap uses Deskhero's knowledge base feature to provide self-help options to customers. The AI capabilities of Deskhero enable the automatic generation of knowledge base articles from various sources, ensuring the knowledge base is always updated and comprehensive.
In summary, Deskhero's AI capabilities have revolutionized customer support at CocoaWrap. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI assist in managing customer queries at CocoaWrap?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps in managing customer queries efficiently and promptly.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses the embeddings to find the most relevant content when a support agent searches for information to resolve a ticket. This improves the efficiency of the search functionality.
How does Deskhero's AI help in maintaining the knowledge base at CocoaWrap?
Deskhero's AI can generate knowledge base articles from various sources, ensuring the knowledge base is always comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Packaging of Finished Cocoa Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
